Important Note: By registering for or using bat 365's services, you agree to the data collection and usage practices described in this Privacy Policy. Please read this document carefully. If you do not agree, please discontinue your use of the bat 365 platform.

1 Introduction

Bat 365 ("we", "our platform") respects the privacy of every user and is committed to protecting the personal data you entrust to us. This Privacy Policy clearly explains how bat 365 collects, processes, stores, shares, and safeguards your personal data when you use our online betting platform in Malaysia.

This bat 365 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). It applies to all information we collect through the bat 365 website, mobile app, email communications, live chat, and any other interactions between you and our platform.

We understand that your trust is our most valuable asset. That is why bat 365 never compromises on the protection of user data privacy — especially when it comes to sensitive financial information such as your bank account details, Touch 'n Go eWallet, GrabPay, and DuitNow credentials used for transactions on our platform.

2 Data We Collect

Bat 365 collects various categories of personal data based on your interactions with our platform. Below is a detailed breakdown of the types of data we collect:

2.1 Data You Provide Directly

Data Category Example Information Requirements
Identity Full name, Malaysian IC number, date of birth, gender Mandatory – KYC verification
Contact Email address, Malaysian mobile number Mandatory – account verification
Finance Bank account number, bank name, eWallet details Mandatory – payment processing
Address Residential address, state, postcode Mandatory – identity verification
Supporting Documents IC copy, bank statements (for enhanced KYC) Specific circumstances only

2.2 Automatically Collected Data

When you use the bat 365 platform, our systems automatically record technical information required to ensure the platform operates correctly and securely:

  • Device Data: Device type, operating system, smartphone model (Android/iOS), screen resolution.
  • Network Data: IP address, internet service provider (ISP) name, connection type (4G, 5G, WiFi).
  • Usage Data: Pages visited, session duration, buttons clicked, games played, bets placed.
  • General Location Data: Approximate location based on IP address (state/city) for geo-restriction purposes.
  • Transaction Logs: A record of all deposits, withdrawals, and betting activity in your account.

3 How We Use Your Data

Bat 365 uses collected personal data solely for lawful, stated purposes. The following are the primary purposes for which bat 365 uses your data:

  • Account Management: Creating, verifying, and maintaining your bat 365 account, including the mandatory KYC (Know Your Customer) process.
  • Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as managing withdrawals to your bank account or eWallet in MYR (RM).
  • Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and misuse of the bat 365 platform.
  • Service Improvement: Analysing usage patterns to improve the user experience, platform performance, and new features relevant to Malaysian players.
  • Service Communications: Sending important account notices, transaction confirmations, security updates, and policy changes.
  • Marketing (with consent): Sending promotional information and bonus offers such as the bat 365 Welcome Bonus, as well as the latest updates on Sports Betting (EPL football, badminton, e-sports) and casino — only where you have consented to receive marketing communications.
  • Legal Compliance: Meeting legal obligations under Malaysia's PDPA and the requirements of relevant regulatory bodies.
  • Responsible Gaming: Identifying risky betting patterns and reaching out to users who may need assistance or responsible gaming support.

Data Minimisation Principle: bat 365 only processes data that is strictly necessary for the stated purposes. We do not collect excessive data or use your data for other purposes without first obtaining fresh consent from you.

4 Data Sharing with Third Parties

Bat 365 does not sell, rent, or trade your personal data. However, there are specific circumstances where we may need to share data with trusted third parties in order to deliver our services to you:

4.1 Payment Service Providers

To process deposits and withdrawals, bat 365 is required to share the necessary transaction information with our payment service providers, including FPX, Touch 'n Go eWallet, GrabPay, and DuitNow payment gateway providers. This data sharing is limited strictly to the information needed to complete the transaction.

4.2 Technology Service Providers

Bat 365 engages accredited third-party technology service providers to manage server infrastructure, platform analytics, customer support, and cybersecurity services. All such providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with bat 365's instructions.

4.3 Legal Requirements

Bat 365 may be required to disclose your personal data to the relevant authorities where mandated by Malaysian law, court order, or to protect the rights and safety of other users and the bat 365 platform from fraudulent or criminal activity.

Warning: bat 365 will never request your sensitive information via email, SMS, or any unauthorised third-party application. If you receive any such request claiming to be from bat 365, please report it to our customer support team immediately.

5 Data Security

Bat 365 continuously invests in the latest cybersecurity infrastructure to ensure your personal data and financial information remain protected at all times. Key security measures we have in place include:

  • 256-bit SSL Encryption: All data transmitted between your web browser or app and bat 365 servers is encrypted using 256-bit SSL technology.
  • Data Encryption at Rest: Sensitive data stored in the bat 365 database — including passwords and financial information — is encrypted using industry-standard encryption algorithms.
  • Two-Factor Authentication (2FA): bat 365 provides and recommends that users enable 2FA to add an extra layer of security to their accounts.
  • 24/7 Monitoring: The bat 365 security team continuously monitors the platform to detect any unusual activity or unauthorised access attempts.
  • Penetration Testing: bat 365 conducts regular security audits by independent security experts to identify and patch any system vulnerabilities.
  • Internal Access Controls: Only authorised personnel with a legitimate business need may access users' personal data, and all such access is logged for audit purposes.

While bat 365 takes all reasonable steps to protect your data, no security system can guarantee 100% protection against all cyber threats. You also play an important role by keeping your bat 365 account password and login credentials confidential.

6 Cookies & Tracking Technologies

Bat 365 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform performs at its best. The following are the types of cookies we use:

  • Essential Cookies: These cookies are essential for core bat 365 platform functions, such as maintaining your login session and securing transactions. They cannot be disabled.
  • Performance Cookies: These cookies help us understand how users interact with the bat 365 platform, enabling us to improve website performance and usability.
  • Functional Cookies: These cookies remember your preferences such as language, display settings, and region, so you don't need to reconfigure them each time you log in.
  • Marketing Cookies: With your consent, these cookies are used to display relevant bat 365 advertisements and promotions based on your interests and betting activity.

You can manage your cookie preferences through your web browser or via the privacy settings panel in your bat 365 account. Please note that disabling certain cookies may affect the functionality of some bat 365 platform features.

7 Data Storage & Transfer

Bat 365 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law:

  • Active Account Data: Retained for the duration that your bat 365 account remains active and for a reasonable period following account closure.
  • Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
  • Security Logs: Retained for 90 days for security incident investigation purposes.
  • Marketing Data: Retained until you withdraw your consent to receive marketing communications.

Bat 365's primary servers operate in regions that comply with international data security standards. Where data transfers across borders are necessary, bat 365 ensures that protections equivalent to Malaysia's PDPA are upheld through appropriate data transfer agreements.

8 Your Rights as a bat 365 User

As a bat 365 user in Malaysia, you have the following rights regarding your personal data under the PDPA 2010:

Right to Access

Request a copy of all personal data bat 365 holds about you in a readily readable format.

Right to Rectification

Request the correction or update of any inaccurate or outdated personal data in your bat 365 account.

Right to Erasure

Request deletion of your personal data when it is no longer required, subject to legal retention obligations.

Right to Object

Object to the processing of your data for direct marketing or profiling purposes at any time, with no reason required.

Right to Data Portability

Request your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Restrict Processing

Request that bat 365 restrict the processing of your data in certain circumstances, such as while a dispute over data accuracy is being resolved.

To exercise any of the above rights, please contact the bat 365 Privacy team by email at privacy@bat365-bangla.com. We will process your request within 14 business days. In certain complex cases, this period may be extended to up to 30 days, with notice provided to you.

9 Children's Data

Bat 365 does not provide services to individuals under the age of 18. We do not knowingly collect, store, or process personal data belonging to minors. Should we discover that a child's data has been collected without our knowledge, immediate steps will be taken to delete that data and close the account in question.

If you are a parent or guardian who believes your child has registered a bat 365 account without your consent, please contact us immediately at support@bat365-bangla.com so that we may take appropriate action.

10 Third-Party Links

The bat 365 platform may contain links to third-party websites or services for your convenience. bat 365 is not responsible for the privacy practices of those third-party websites, and our Privacy Policy does not apply to external sites. We encourage you to read the privacy policy of each website you visit separately.

11 Changes to This Privacy Policy

Bat 365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Whenever material changes are made, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Sending email notices to all registered bat 365 users at least 7 days before changes take effect.
  • Displaying a prominent notice within the bat 365 platform upon login.

Your continued use of the bat 365 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the latest version. If you do not agree with the changes, you have the right to request account closure before the effective date.

12 Contact Us

If you have any questions, concerns, or complaints regarding bat 365's Privacy Policy or how we handle your personal data, please contact us via:

  • Privacy Email: privacy@bat365-bangla.com
  • General Support Email: support@bat365-bangla.com
  • Live Chat: Available 24/7 via the chat icon within the bat 365 platform
  • FAQ: Visit the page FAQ for a quick response

We are committed to addressing every privacy-related enquiry seriously and within the stipulated timeframe. Your trust is bat 365's top priority.

This Privacy Policy applies to all bat 365 users in Malaysia and forms part of the overall agreement between you and bat 365, together with Terms & Conditions us. In the event of any conflict between this Privacy Policy and any other document, this Privacy Policy shall take precedence with respect to matters relating to personal data.